We believe that patients who understand and participate in their treatment achieve better results. Please take a moment and familiarize yourself with your rights and responsibilities as a patient.

You have the right to:

• Know the risks, benefits and alternatives to proposed treatments or procedures
• Choose the physicians or other clinicians who will be providing care or treatment, as well as have information about them
• Receive information in easy to understand terms that will allow for an informed consent or refusal of the treatment or procedure
• Privacy regarding medical care
• Participate in the plan of care
• Formulate advanced directives and have staff and practitioners comply with those directives
• Reasonable responses to reasonable requests of service
• Leave the medical center against the advice of the physician
• Examine and receive an explanation of the bill for services regardless of the source of payment
• Select providers of goods and services after discharge
• Receive a Notice of Privacy Practices
• Request privacy protection
• Access protected health information in a reasonable time frame
• Amend protected health information
• Request an accounting of disclosures of protected health information
• Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation
• The least restrictive restraint or seclusion should be used only when necessary to ensure patient safety
• Receive care in a safe environment, free from all forms of abuse, neglect, harassment and/or exploitation

You have the responsibility to:

• Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and matters concerning your health
• Tell your caregivers if you do not completely understand your plan of care
• Follow the caregivers' instructions
• Follow all medical center policies and procedures while being considerate rights of other patients, medical center employees and medical center properties

You also have the right to:

Lodge a concern with the state, whether have used the hospital's grievance process not. If you have concerns regarding the quality of your care, coverage decisions want to appeal a premature discharge, the State Quality Improvement Organization (QIO). Contact information for the state our QIO is located on the insert at the this booklet.

Regarding the problem resolution, you have the right to:

Express your concerns about patient care safety to hospital personnel and/or management. If your concerns and questions cannot be resolved at this level, contact The Joint Commission at 1 (800) 994-6610, by Fax at (630) 792-5636, by e-mail at complaint@jointcommission.org, or by mail at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181