Patients & Visitors
Current Visitor Guidelines
One designated visitor will be allowed per patient in the hospital. Please see below for rules and department specific visitation policies.
General Rules
- The visitor must be the same person throughout the entire stay of the patient
- Visitor must pass entry screening into the hospital and must be masked
- Visitor must be at least 18 years old
- Visitor must remain in the patient’s room at all times
- We will not be allowing visitors for patients receiving outpatient ancillary services
Exception
End of Life: All end of life patients, regardless of COVID-19 status, who are admitted to any health care unit may have two support persons allowed into the unit at a given time. A visit from clergy may be considered in these situations.
Department Specific Rules
Labor and Delivery: One healthy partner/support person is allowed to stay throughout their admission and care. This person does not need to be 18 years of age or older, if they are the parent of the baby.
Neonatal Intensive Care Unit: Two healthy parents/guardians will be allowed in the unit at a time and they are approved for the entirety of the hospitalization.
Emergency Department: One healthy support person is permitted and authorized for adult patients presenting to the ED. Pediatric patients may have two healthy parents/guardians, but no other family or children.
Hospital Based Surgeries: One healthy support person is permitted for patients having inpatient or outpatient surgery. Visitors will be allowed to stay with the patient until taken back to surgery from pre-op, at which point the visitor must leave the hospital and will not be allowed to return until the time of discharge or admission.
COVID-19 or PUI patients: At this time, we are NOT allowing visitors for positive COVID-19 patients or PUIs, unless approved by the administrator on call.
Screening Process for Entry
All patients and visitors permitted under allowable exceptions will be screened at public entrances for the following COVID-19 risk factors. All individuals with approved exceptions and screening will receive a green armband which indicates that they are allowed into the facility.
- Fever or signs or symptoms of a respiratory infection, such as cough, shortness of breath, or sore throat
- Visitors presenting with these symptoms will be asked to leave.
- Incoming patients with these symptoms will be masked.
- Travel within the past 14 days from a high-risk area designated by the CDC
- Visitors with such travel or contact will be asked to leave.
- Incoming patients will be masked and clinical staff alerted.
- Recent contact with a known COVID-19 patient
- Visitors with such contact will be asked to leave and self-quarantine.
- Incoming patients will be masked and clinical staff alerted.
Frequently Asked Questions Prior to Surgery
Is it safe to have surgery at your hospital?
Our hospital continuously works to be prepared for all types of infectious diseases. We have taken a number of additional steps for the protection of our patients, physicians and staff. These include:
- Limiting entry points into our facility
- Screening everyone who comes through our doors according to CDC guidelines
- Requiring patients, physicians, and staff members to wear masks while in the facility
- Maintaining social distancing protocols
- Restricting visitors, with exceptions made for laboring mothers and end-of-life care
- Isolating all COVID-19 suspect and positive patients to designated areas within the hospitals
- Performing pre-admission testing in designated areas to limit traffic within the hospital
- Testing all surgical patients for COVID-19 during pre-admission testing
- Requiring all surgical patients to self-quarantine once COVID-19 testing is performed
Where do I go for Pre-Admission Testing (PAT)
Enter the Heart and Vascular entrance on the left (west) side of the hospital. Please drive your car all the way forward under the breezeway. You will be able to leave your car parked there during your appointment.
Only the patient will be allowed to enter the hospital during PAT appointment, no visitors. Please wear a face covering/mask for the appointment.
You may contact the PAT department at (512) 528-7040 if you need assistance.
Where do I go when I come back for my surgery?
You will need to arrive at the Outpatient Surgery entrance on the back side of the hospital. There is signage to direct you. Once you are inside, a hospital staff member will perform a verbal COVID-19 health screen and a temperature check. Upon passing, you can walk to the Surgery Department waiting room at the end of the hallway.
No visitors are permitted at this time. Communication will be provided to the patient’s designated contact before surgery, during surgery and post-op. A PIN number will be provided to protect your privacy. Please share your PIN number with designated contact so they may receive updates. Your family/ significant other may call the Surgery desk at (512) 528-7153 if assistance is needed.
Why do I need a COVID-19 test before my surgery?
With guidance from infection control specialists and our medical staff, we will test all surgical patients based on the CDC’s reports that some patients who have no symptoms may be COVID-19 positive. We believe this pre-admission testing will allow us to take the best possible care of all our patients.
Why do I need to self-quarantine after my COVID-19 test?
For the protection of our patients, physicians and staff, everyone entering the building must be free from symptoms of the coronavirus infection. Entering self-quarantine after you’ve been tested for COVID-19 provides a strict isolation that limits your exposure to anyone who may be carrying the virus to prevent possible infection. Should you develop respiratory symptoms after testing, your surgery would need to be postponed. Additional screening based on CDC recommendations will be performed on the day of surgery.
Will I be allowed to have a family member or friend accompany me to surgery?
At this time, we are not allowing any visitors to accompany patients receiving surgery or other procedures.
We are committed to providing all our patients with a safe environment and limiting traffic inside the facility goes a long way in accomplishing this. We will be diligent in communicating with your designated loved one before surgery, during surgery and post-operative. If you bring a smartphone, then we will perform virtual conferencing where appropriate.
At Cedar Park Regional Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhleming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.